Production Time Our daily deadline for receiving materials to begin production is 10:30 AM EST. Quoted production timelines begin only after K12Ink receives final layout approval and summary of printing charges with no further changes, submitted through K12Ink’s official Approval Form. Production days are calculated in 24-hour increments and are based on business days, excluding weekends and holidays. For any K12Ink-observed holidays, please allow one additional business day.All correspondence regarding your order must include the job number (either in the subject line of your email or on the package/envelope) to avoid delays in production. Final approval must be submitted in written form—verbal approvals will not be accepted.Your job is considered complete if it meets our standard of being within ±5% of approved specifications.
Delivery & Turnaround Time While we make every reasonable effort to meet our estimated turnaround times, actual delivery dates may vary due to uncontrollable or unforeseen events, such as additional finishing services, natural disasters, equipment failure, weather, or third-party carrier issues. Turnaround times are estimates, not guarantees, and K12Ink will not issue credits for late jobs.Please allow additional time for delivery depending on the shipping method selected. K12Ink is not liable for any damage caused by third-party carriers. Carrier claims are limited to $100, and we are not responsible for tracking packages shipped via custom shipping options.
International Shipping You are responsible for all customs, duties, and international shipment fees. All international orders must be prepaid in full (including shipping, processing, and printing) via credit card, certified bank check, ACH, or wire transfer. K12Ink cannot accept alternative payment methods or extend credit for international orders.
Pick-Up Orders Orders marked for pick-up will be held for 30 days after the pick-up notification email is sent. If the order is not collected within that time, it will be automatically shipped to the customer and billed at standard ground shipping rates.
Refunds & Exchanges
All refunds of any nature will be in the form of an In-House Credit. Additionally, no partial refunds will be provided for work not completed and design and set up fees may still apply and be charged. All refunds, due to an overpayment on a particular account are available upon customer request.Cancelled orders are subject to a cancellation fee based on the current status of your job. The fees are as follows:
$10.00 – PRIOR to a proof being sent.
$25.00 – AFTER a proof being sent, but PRIOR to customer approval.
NO REFUND – There will be no refunds of any kind AFTER a job has been approved.
Custom & Promotional Products
All custom or personalized items are final sale and not eligible for return or exchange, unless there is a defect or error on our part.
Please review your proofs carefully before approving production.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right!
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